The key to our success
All our products are supported via our national and continental
dealer network. This ensures both on-site and telephone support. In addition, free updates are available for download. Our monthly newsletter, sent to all registered users offers a wide variety of hints and tips to make the operator’s job easier and quicker. Much emphasis is placed on productivity and efficiency in the practice through the support structures.
Regular workshops are held on various practice management aspects, including third party products. These workshops are held country wide and are announced through our newsletters.
Support is available both on and off site. For telephone support contact our call centre. 0861 11 00 11. Products support include Eminance, the Vision 2000 products, and all products bearing the Health Focus label. You can also contact us for on-line support. We achieve our support goals;
- With genuine personal care, dedication, hard work and a mutual understanding of the facts.
- With a strong commitment to the practice and adapting to practice expectations and requirements.
- By applying a scientific approach to practice management, using personal skills and resources.
- With a commitment to service and quality to ensure consistent practice growth.
- By maintaining a lead and understanding of practice concerns and remaining at the forefront of technology.
- By being committed to systematic practice growth and the generation of practice profits.
- By providing a strong team of experts dedicated to proper practice management.
- By using the computer and our programs as an effective tool to implement internal controls.
- By focusing on cost containment and improving efficiencies in all areas - from personnel to managed care.
- By committing to a long term support infrastructure and providing resources required by practices.
- By providing the tools to ensure practice independence and autonomy, alleviating prolonged dependency.
- By preempting the pitfalls and creating a partnership relationship.